ISO 9001_2008_VERT

We want you to be confident in our products and in knowing that we’ll provide support throughout your product lifecycle – from initial design to final production, and into the future. Cutting-edge products backed by a full software suite and quality technical support help you to get your product to market quickly. Our quality procedures, extended warranties, and technology escrow agreements ensure product quality, reliability, and availability.

BittWare is an ISO 9000 certified FPGA platform vendor with a history of proven, successful, on-time supply. Please feel free to contact us directly to discuss your company’s requirements.

Commitment to Quality

BittWare is committed to enhancing its customers’ success worldwide with products, services, and responsiveness, that meet or exceed industry standards for quality and value.

BittWare’s Quality Management System is certified to ISO 9001:2008 through TUV Rheinland. BittWare considers this one step towards ensuring that our Quality Management System is ‘world class’ as it provides the foundation for all BittWare business processes including, but not limited to:

  • new product planning
  • product design and development
  • order processing
  • production planning
  • materials procurement
  • inventory management
  • customer issues and RMA tracking
  • product configuration management
  • shop floor control
  • monitoring and measurement
  • continuous improvement

Our success is based on our customers’ success – our technical expertise, our quality management system’s focus on design and manufacturing excellence, and our strategic supplier partnerships enable our customers’ success.

Configuration Management

New technology insertions and product evolution are often required to ensure that customers are benefiting from improved performance throughout the lifetime of their program or project. BittWare works with its customers to meet their requirements with respect to product configuration to ensure the same form, fit, and function, through new technology insertions.

BittWare provides configuration management services for its hardware and software products at various levels, each designed to meet the requirements of specific customers.

Change Notification

Customers can request that BittWare notify them of changes associated with their hardware, firmware, or software products. Notifications would include: major component upgrade (as defined in the National Consensus Standard for Configuration Management document ANSI/EIA-649), software revisions/patches, and product anomaly updates.

Change Approval

This service is available on a fee basis and enables BittWare customers to be involved in the approval process of any change to be introduced. Under this option, customers are able to participate in the management of the products baseline configuration.

Revision Lock

This service is available on a fee basis and allows the BittWare customer at any stage of their project/program to lock in a hardware revision. BittWare can provide revision locks by participating in last time buy programs and providing bonded inventory services for components and final products.

ESD (Electrostatic Discharge) Handling

BittWare takes product reliability very seriously and has an active ESD program compliant to ANSI/ESD S20.20 to prevent latent product defects and make sure our products are always protected during and after manufacturing.

MSD (Moisture-sensitive Devices) Handling

BittWare and our manufacturing partners handle all moisture-sensitive devices in a manner fully compliant with IPC/JEDEC J-STD-033. This includes exposure monitoring and protection of all our components prior to and during manufacturing, as well as for assembled product during after market servicing.

DFX (Design For “eXcellence”)

BittWare has partnered with one of the most well respected EMS providers in the industry to ensure our new products go through rigorous design reviews using Valor Enterprise 3000 tool sets with customized ERFs (External Rules File) to make sure our products meet the highest degree of manufacturability and testability possible. This assures that product quality requirements can be achieved from the earliest design stages, and production costs are reduced wherever and whenever possible.

Our DFX reviews include DFF – Design For Fabrication, DFA – Design For Assembly, DFM – Design For Manufacturability, and DFT – Design For Test.