Customer Support

BittWare’s support team of technical experts are available to answer any installation and usage questions for BittWare products, while also providing assistance with more advanced technical problems that may arise.

The BittWare Issue Tracking and Technical Support (BITTS) site is in place for all of your technical support needs. Once registered (a login and password needs to be created), you will have the ability to create, update, and monitor your individual customer support issues

BITTS also provides on-line access to:

• BittWare product manuals
• Software downloads (updates, developer’s kits, and utilities)
• Product knowledge database
• Release notes 

For support issues opened prior to the release of BITTS, please continue to use your previously issued ID # by placing it in the subject line of all correspondence with support@bittware.com.

You may also contact BittWare support via email or phone:

Email: support@bittware.com
Phone: 603.226.0404
Hours: 8:30 AM to 5:00 PM EST

Additional resources within the BittWare website may also be helpful:

Literature Library

• Datasheets Product overview, features, specifications, and P/Ns for all BittWare hardware and software products.

• Whitepapers In-depth technical papers discussing BittWare products.

• Articles Links to all of BittWare's published articles.