BittWare: Customer Support

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Contact Support

BittWare's technical support team is available from 8:30 - 5:00 p.m. EST, Monday - Friday to assist you with your hardware and software related questions. You can reach us by phone at 603.226.0404. For phone support in Europe, please call +44 (0) 28 9059 5512 between 9:00am - 5:00pm GMT.

To enable us to better assist you, please complete the following form. (Items in bold text are required.)

Part 1

User Information

First Name
Last Name
Title
Company
Address

Country
Email
Business Telephone
Board Type(s)
Board Serial Number(s)
Project Name
Problem Description	Please describe your support request, including any pertinent information that will help us to better diagnose your problem.

PC System Information

Operating System	If Linux or Other, please specify
OS Version Service Pack, etc.

Skip to end of form, or continue filling in the form to provide additional helpful details.

Part 2

Additional information is always helpful. We would appreciate any additional information you can provide to help us better solve your issue.

BittWare Product Information

BittWare Toolkit Version
BittWare Target Version
Board Revision(s)
Board Flash Size(s)
Board SDRAM Size(s)
Board SDRAM Autodetect

VisualDSP System Information

VisualDSP Product Version	[i.e., 4.0.2.0]
Last Updated
Debug Target	[i.e., TS101 Simulator]
IDDE Version	[i.e., 6.5.0.1]
IDDE Build Date	[i.e., May 4, 2005]

Platform Information

Platform
Can you run the BittWare DspBad or DspTest utilities?
What are you using to interface to the board? If other, please specify.
Are the board jumpers/switches in their default position? If not, please provide the exact settings. Note: Changing board settings can greatly affect board operation. Please ensure that you have checked all settings.
Boot settings:
Primary bus speed:
Secondary bus speed:
PMC IRQ:
PMC Voltage Level:
Host Interface Mode:
Please specify any additional jumper settings:
Has this board previously functioned without this problem?
If yes, please provide information about changes made to the board:
Have you made any configuration changes or modifications since receiving the board?
If yes, please specify:
For a DSP processor board, what are the Processor Configuration Settings within the DSPs? Note: to obtain these values, enter the following commands at an MSDOS prompt: diag21k, br, pr, pc.
What other hardware do you have in your system? Please specify BittWare and non-BittWare boards and where they are physically seated within the system.
If you have any additional files that you would like us to look at as we try to diagnose your problem, please check here and we will contact you:
Note: If you do not receive an e-mail confirmation after submitting this form, please e-mail (support@bittware.com) or phone BittWare support directly.

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