Long Term Supply

Obsolescence Management

BittWare prides itself on its ability to provide its products for extended periods to minimize the impact on our customer’s programs. However, in some instances, BittWare may chose to obsolete a product due to component obsolescence, lack of sales performance, inability to support, inappropriate market fit, new version release etc. In all cases, we will make our best effort to give notice of a planned product obsolescence months in advance.

Once a product has been targeted for obsolescence, BittWare will:

• Notify in writing its customers who may be impacted by this decision
• Offer these customers the opportunity to participate in a last time buy program that outlines timeframe for ordering and delivery
• Continue to provide technical support for a specified timeframe beyond delivery of the last units