BittWare and our EMS partner understand the importance of performance metrics, and measure performance very closely. These metrics include but are not limited to:

• On-time delivery to commit
• On time delivery to request
• DPMO (defects per million opportunities)
• DPU (defects per unit)
• Test & inspection first pass and revised yields
• Cycle time by serial number and/or work order
• RMA cycle time
• RMA rate
• Inventory accuracy
• Inventory days and/or inventory turns
• Debug effectiveness
• 5S scorecard